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Rethink Smart.

Voltson Smart Wi-Fi Outlet

Helpful Resources

Voltson Wi-Fi Outlet Manual

Schedule, Timer, and Away Modes

Sharing an Outlet with Another User

Videos

General Setup

APN Mode

Connecting to Alexa

Connecting to Google Home

Resetting Outlets

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Questions? Contact our helpful Customer Support Team!

 
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Frequently Asked Questions

 

Why haven’t I received a registration verification email?

  • Double check that you entered the right email address.

  • Try checking your spam or trash inboxes for the verification email.

  • If you still cannot find the email, please contact us.

 

Why can’t I configure my outlet to the network? How can I get connectivity?

  • Ensure your phone is connected to Wi-Fi. Please note that the smart plugs only support 2.4GHz Wi-Fi networks, but you can use any available network—even cellular data networks—to control your outlets from your phone once you’ve finished configuration.

  • Your outlet might be too far from your router. Try moving the smart plug within 164 feet (50m) of the router.

  • Make sure you have turned off MAC address filtering.

  • Make sure you don’t have too many devices connected to your router (10 or fewer is best).

  • To hard reset, press and hold the power button on the smart plug for 20 seconds. This will clear your app cache.

 

How do I change my Wi-Fi network to a 2.4GHz Wi-Fi network?

  • Make sure your router is a dual band router (most dual band routers today support both 5GHz and 2.4GHz networks).

  • On your phone settings, set your Wi-Fi network to 2.4GHz. Then open your VeSync app, and it should automatically sync with your network.

  • Most 5GHz networks are suffixed by “_5G.” You’ll need to select the original network that does not have “5G” in its name.

  • Some routers hide the 2.4GHz Wi-Fi network. If you have trouble finding or setting up your 2.4GHz network, please contact your router manufacturer or internet service provider to get support.

 

How do I set up Alexa to work with my Wi-Fi outlet?

  1. Open the Amazon Alexa app on your phone.

  2. Under Skills, search for “VeSync,” then tap Enable.

  3. Sign in to your VeSync account as prompted.

  4. Go to the Alexa Smart Home section and tap Discover.

  5. Control your devices via Alexa.

 

How do I set up Google Home to work with my Wi-Fi outlet?

  1. Open the Google Home app on your phone.

  2. Under the menu, tap Home Control.

  3. Under Devices, tap the + to add a device.

  4. Find “VeSync” from the device list, then log in as prompted. Tap Authorize to connect to Google Home.

  5. Control your devices via Google Home.

 

Alexa/Google Home can’t find my app/outlets or can’t discover my devices.

  • Make sure your device is close enough to your network wireless router. Staying within 164 feet is best.

  • Check that your Amazon Echo/Google Home is working properly.

  • Ensure your device name is easy to read, and preferably simple to speak. Different accents or wrong pronunciations can be make it difficult for Alexa and Google Home to recognize device names.

  • Try reconnecting your Amazon Echo/Google Home.

 

Why is the blue light on my outlet blinking? Why am I unable to control my outlet?

  • If the light is blinking blue or purple, your outlets are offline.

  • Ensure your network is still working properly.

  • Move your outlets closer to your router.

  • Press and hold the power button on the smart plug for 20 seconds to perform a  hard reset. Then reconnect your outlet to your network.

 

I believe my item is defective. What should I do?

  • Contact us on the VeSync app, through our support email (support@vesync.com), or through an Amazon message. We will get back to you within 24 hours.

 

Why aren’t my outlets turning on/off as scheduled?

  • Check to see if the schedule is turned on.

  • Make sure you have turned on Location Services on your phone.

  • Make sure your outlets are not offline and are connected to a working network.

 

The blue light blinks from time to time as I’m trying to configure it. What does this mean?

  • Putting in a wrong password causes the blue light on the outlet to blink. Make sure you’ve entered the right password to your Wi-Fi network.