Frequently Asked Questions


Why haven’t I received a registration verification email?

  • Double check that you entered the right email address.

  • Try checking your spam or trash inboxes for the verification email.

  • If you still cannot find the email, please contact us.


How do I change my Wi-Fi network to a 2.4GHz Wi-Fi network?

  • Make sure your router is a dual band router (most dual band routers today support both 5GHz and 2.4GHz networks).

  • On your phone settings, set your Wi-Fi network to 2.4GHz. Then open your VeSync app, and it should automatically sync with your network.

  • Most 5GHz networks are suffixed by “_5G.” You’ll need to select the original network that does not have “5G” in its name.

  • Some routers hide the 2.4GHz Wi-Fi network. If you have trouble finding or setting up your 2.4GHz network, please contact your router manufacturer or internet service provider to get support.


I believe my item is defective. What should I do?

  • Contact us on the VeSync app, through our support email (, or through the link below. We will get back to you within 24 hours.


Need More Assistance?