Frequently Asked Questions
Why haven’t I received a registration verification email?
Double check that you entered the right email address.
Try checking your spam or trash inboxes for the verification email.
If you still cannot find the email, please contact us.
How do I change my Wi-Fi network to a 2.4GHz Wi-Fi network?
Make sure your router is a dual band router (most dual band routers today support both 5GHz and 2.4GHz networks).
On your phone settings, set your Wi-Fi network to 2.4GHz. Then open your VeSync app, and it should automatically sync with your network.
Most 5GHz networks are suffixed by “_5G.” You’ll need to select the original network that does not have “5G” in its name.
Some routers hide the 2.4GHz Wi-Fi network. If you have trouble finding or setting up your 2.4GHz network, please contact your router manufacturer or internet service provider to get support.
I believe my item is defective. What should I do?
Contact us on the VeSync app, through our support email (email@example.com), or through the link below. We will get back to you within 24 hours.