Customer Service Representative
Company Description
VeSync is a market player for smart home appliances with a global presence. Our mission is to create connected lifestyles with smarter products, making life better at home and beyond.
COSORI, Etekcity, and Levoit share the VeSync smart home platform and one common goal – supporting healthy and interconnected lives. While each brand enhances a different facet of living, the VeSync app brings them together to create a space in which the entire home is in harmony. With an entire household of smart products, we’re empowering users to innovate their homes in fresh exciting ways. VeSync does not stop with smart technology but also boasts award-winning designs. Our fresh design has garnered international acclaim such as the German Innovation Award, iF Design Award, Red Dot Award and many more, all while earning top ratings from users around the globe – we also need driven and talented people to join our team.
That brings us to you and what you’d receive working here. Our employees are smart and hardworking individuals with great ownership over their projects – they’re confident in their work yet know how to collaborate with open ears and a spirit of learning. If you’re down-to-earth, approachable, and easy to strike up a conversation with, this might be a great fit for you since work culture is a point of extreme pride and importance to us.
Check out our other brands:
levoit.com | cosori.com | etekcity.com
Job Overview
We are searching for an outstanding Customer Service Representative to provide answers and resolutions to our products, pricing, and availability in a professional and courteous manner. In this fast-paced environment, we are seeking proactive candidates with strong ownership and follow through externally and internally.
Responsibilities
Answer incoming phone calls, respond to live chats, and emails in a swift manner, clarifying & resolving customers' questions & concerns.
Identify and assess customer needs based on interactions
Troubleshoot and communicate answers clearly and concisely
Provide professional and courteous service achieving customer satisfaction and trust
Manage RMA through troubleshooting and process RMA accordingly.
Utilizes Amazon seller central, shipping programs, and the internal ERP system to review customer information.
Follows up with customers with incomplete orders whose product is out of stock.
Provide additional assistance.
Qualifications
Strong sense of urgency and ownership is MUST!
Familiar with consumer electronics or related field - must be tech-savvy!
Engage in an interactive dialogue with customers through active listening
Detail-oriented and analytical problem-solving skills
Strong in multitasking
Effective verbal and written communication skills
Must be dependable, responsible, with reliable attendance
Comfortable working in a dynamic team environment in a fast-paced environment
Ability to successfully handle multiple tasks and work in an organized and self-supervised manner.